Frequently Asked
Questions

We certainly hope not! However, if a tariff is applied at the time of shipping, we will cover it in full—so there’s no additional cost to you.

We recognize that tariff policies can change unpredictably, and while a 25% tariff has been threatened in the past, we’re optimistic that any imposed duties will either be short-lived or significantly lower. Rather than passing this uncertainty onto our customers, we’re willing to take the risk ourselves.

Our goal is to make your purchasing experience as seamless and transparent as possible, ensuring that the price you see is the price you pay.

If you have any further questions or concerns, feel free to reach out—we’re happy to help.







Will I Have to Pay Tariffs on My Order?
We certainly hope not! However, if a tariff is applied at the time of shipping, we will cover it in full—so there’s no additional cost to you.

We recognize that tariff policies can change unpredictably, and while a 25% tariff has been threatened in the past, we’re optimistic that any imposed duties will either be short-lived or significantly lower. Rather than passing this uncertainty onto our customers, we’re willing to take the risk ourselves. Our goal is to make your purchasing experience as seamless and transparent as possible, ensuring that the price you see is the price you pay.

If you have any further questions or concerns, feel free to reach out—we’re happy to help.

How much does shipping cost?

Shipping rates fluctuate, and the ranges below are estimates only. Final costs may vary based on location, market rates, and carrier availability. All shipments are sent under DAP (Delivered at Place) terms, meaning customers are responsible for any applicable import duties, tariffs, and local taxes at the time of delivery.

United States (Currently duty-free, subject to change after April 2, 2025)

East Coast:

Soaker Tubs: $500–$700 USD
Hot Tubs & Saunas: $600–$1,200 USD

West Coast:

Soaker Tubs: $425–$600 USD
Hot Tubs & Saunas: $500–$825 USD

Midwest: Costs vary by proximity to a shipping terminal.

Canada (Prices in CAD)

BC: Soaker Tubs $225–$550 CAD, Hot Tubs & Saunas $450–$1,100 CAD

Other provinces: Prices increase with distance from BC.

For an exact quote, contact us with your delivery address.

What if tariffs change after April 2, 2025?

Currently, our products ship duty-free to the U.S., but tariffs may change after April 2, 2025. If tariffs apply at the time of shipping, customers will be responsible for any applicable duties.

To give you flexibility, we offer a free 90-day storage option for those who prefer to wait and see if conditions change.

How it works:

Full payment is required when your order is ready to ship.
You can ship immediately or delay up to 90 days at no extra cost.
If tariffs remain unchanged or are lifted, we’ll ship accordingly.
After 90 days, we’ll automatically ship at the current rate.

This ensures you can make an informed decision without compromising on quality, craftsmanship, or lead time. Let us know at checkout if you’d like to take advantage of this option.

We stand behind the quality of our craftsmanship with a 3-year warranty on materials and workmanship for our tubs, saunas, and cisterns, as well as our wood stoves.

For electric and gas heaters, pumps, and filters, coverage is provided by the manufacturer’s warranty, which typically ranges from one to two years.

Our warranty covers defects in materials and workmanship under normal use. It does not cover damage from misuse, improper installation, or lack of maintenance.

If you experience an issue, contact us with your order details and photos of the concern. We’ll work with you to resolve it as quickly as possible.

Each product is carefully handmade to order. Our current wait times range from approximately 4-6 weeks for a soaker tub, 10-12 weeks for hot tubs and saunas, and 16-20 weeks for large water cisterns and custom projects

Atelier Nordic in France and Rivera Hot Tubs in England are trusted suppliers of Forest Cooperage tubs.

In North America, we are currently only offering Direct to Consumer. We are actively looking to grow our installation network in the USA. If you would like to explore becoming a dealer, please get in touch!

We take great care to ensure your order is safely packed for shipping and delivery. If for some reason a product arrives damaged, please contact us and we will make it right.

Before accepting delivery of one our products, please carefully inspect the crate for signs of damage. If you find any damage, do not accept delivery of the crate, take pictures, and contact us.

All of our products are available to ship worldwide.

For more information about shipping options outside of North America, please get in touch.

Most products ship flat packed and require assembly on-site, with the exception of our soaker tubs, which ship assembled. Upon request, and for an additional charge, we can ship the tubs assembled.

Our shipping partners offer curb side delivery, which means to where the driveway meets the road.

Depending on your access, and the freight company’s rules, they may be willing to deliver it closer to the house.

Your tub or sauna will come in a well-constructed plywood crate, which is unloaded with a power liftgate and a pallet jack. It is the responsibility of the customer to move the crate somewhere dry until it is ready to be installed. It is essential the wood is kept dry prior to installation.

Oversized shipments for large saunas and cisterns shipped longer than 96” may require the crate to be unpacked and unloaded directly from the truck within 30 minutes of the driver’s arrival. Or have a forklift on site capable of unloading long crates with extended forks.