Shipping

Freight delivery across North America. Built on Vancouver Island, shipped direct to your site.

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How It Works

Every Forest Cooperage product is shipped by freight directly from our facility on Vancouver Island, British Columbia. Shipping is quoted per order based on your product, delivery location, and site requirements — so you get an accurate cost and the right carrier for your shipment.

When you place your order, we'll provide a freight quote as part of your project total.

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Delivery Details

All shipments are curbside delivery to a truck-accessible location.

What's Included

• Curbside delivery to an accessible location
• Hydraulic liftgate service
• Shipment tracking
• Residential delivery

Site Requirements

• Deliveries typically arrive by box truck. Standard driveway or street access is usually sufficient
• If you have a tight approach, steep grade, or gated entry, let us know when requesting a quote and we'll plan accordingly
• Items are delivered to the curb or nearest accessible point
• You are responsible for moving the product from the curb to its final location
• Oversized products — including large saunas, hot tubs, and water cisterns — may require a forklift on site or a crane truck for delivery. We'll advise on equipment needs when quoting your order

How Products Ship

• Every order is packed in a custom-built plywood shipping crate designed to protect your product through freight handling. We want it to arrive in the same condition it left our shop
• One and two-person soaking tubs ship fully assembled
• Larger products ship flat-packed in crates. All parts can be hand-unloaded from the crate on site
• Assembled shipping is available for larger items at additional cost — contact us for pricing

Delivery Scheduling

24–48 hours advance notice is provided. Deliveries are Monday through Friday.

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Inspection & Damage

Inspect your shipment immediately upon delivery. If you see any visible damage, note it on the delivery receipt before signing. Report concealed damage within five days. Contact us for claim assistance.

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Refused Shipments

Refused shipments are subject to return freight and restocking charges. Please contact us before refusing a delivery.

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United States

We deliver to the contiguous United States. Residential and commercial addresses are serviced wherever standard truck access is available.

Special arrangements are required for Alaska, Hawaii, military bases, US territories, island locations, and remote areas without road access. Contact us for a custom delivery plan.

State and local sales taxes may apply. In states where Forest Cooperage does not collect sales tax, you may be responsible for reporting and remitting use tax directly to your state.

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Canada

We deliver across Canada wherever standard freight access is available.

Special arrangements are required for remote northern communities, island locations requiring ferry transport, and areas without standard road access. Contact us for a custom delivery plan.

Domestic shipping — no customs clearance required.

All Canadian orders are priced in Canadian dollars. No customs duties or cross-border fees apply. Applicable provincial and federal sales taxes apply.

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International

We ship worldwide. International orders are quoted individually based on destination, product dimensions, and delivery requirements. Shipments may travel by ocean container, air freight, or a combination depending on timeline and location.

Customs duties, import taxes, and brokerage fees are the responsibility of the buyer unless otherwise agreed. We work with experienced freight forwarders and can coordinate delivery to port, job site, or final destination.

If you're a hotel group, resort, or design firm specifying our products for an international project, contact us early in the planning process so we can align shipping with your construction timeline.

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